Return/Refund Policy

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Return/Refund Policy

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Return/Refund Policy

Shipping and Handling

We will ship your order by "Royal Mail First Class Signed For" so your order should be with your in 2 working days from date of order (within the UK). If we do not have any of your items in stock we will notify you by e-mail within 24hrs.

Orders purchased by Cheque/Postal Order will only be sent once the Cheque/Postal Order has been cleared for payment.

5th Element reserves the right to part ship orders.

If you want to know the status of your order then please send an E-mail to status@goto5the.co.uk stating your order number. Or give us a call on (+44) 0163534888

Shipping prices shown are for a maximum of 5 items, If you require more than 5 then please contact us and we will provide you with a separate price for packaging and shipping.

Guaranteed Best Prices

V.A.T is included in all the prices shown in the online catalogue.

V.A.T Invoices can be provided on request.

Any discounts applicable will apply to items purchased and not postage and packaging.

Warranty and Return Policy

Purchases made as a result of this web site or the flyer scheme are backed by a 14 day refund/quality guarantee. If dissatisfied for what ever reason please return the goods and packaging in original condition together with completed refund form (issued with every order) to:-

5th Element Aerobics and Sports Wear,35 Doveton Way, Newbury, Berkshire, RG14 2AT

Retain a 'proof of sending receipt' as 5th Element takes no responsibility for items not received - a refund will be issued within 30 days.